WhatsApp Catalog Sync
Automatically sync your Harvenci products to WhatsApp Catalog. Customers can browse your products directly in WhatsApp.
What is WhatsApp Catalog?
WhatsApp Catalog is Meta's product catalog feature that lets businesses showcase products directly in WhatsApp. When synced with Harvenci, your products appear in your WhatsApp Business profile.
Benefits
- Customers browse products without leaving WhatsApp
- Products appear in your business profile
- Product cards can be shared in conversations
- Images, prices, and descriptions displayed natively
Automatic Sync
WhatsApp Catalog sync is automatic when you have a connected WhatsApp number. No additional setup required.
What Gets Synced
- Product name
- Product description
- Price
- Product images (up to 10 per product)
- Product availability status
- Product link (to your store)
Sync Frequency
- • Products sync when created or updated
- • Batch sync runs periodically to catch any missed updates
- • Images are processed and optimized for WhatsApp requirements
Image Requirements
WhatsApp has specific requirements for catalog images:
Image Specifications
- • Format: JPEG or PNG
- • Minimum size: 500x500 pixels
- • Maximum size: 4096x4096 pixels
- • Maximum file size: 8MB
- • Square images (1:1) recommended for best display
Automatic Optimization: Harvenci automatically resizes and optimizes images to meet WhatsApp requirements before syncing.
Viewing Sync Status
Monitor your catalog sync status from the store's Sync History tab.
Product Sync Status
Product Eligibility
Not all products can be synced to WhatsApp. Meta has policies about what can be in catalogs.
Eligible Products
- Physical products
- Digital products (with some restrictions)
- Services
- Food items
Prohibited Items
- • Weapons and ammunition
- • Adult products
- • Tobacco and vaping products
- • Prescription drugs
- • Counterfeit goods
- • Certain regulated products
See Meta Commerce Policies for full list.
Troubleshooting
Product not appearing in catalog
- • Check product is active (not draft or archived)
- • Ensure product has at least one image
- • Verify price is set
- • Wait for sync to complete (check Sync History)
Sync failed error
- • Check error message in Sync History for details
- • Product may violate Meta commerce policies
- • Image may not meet requirements
- • Description may contain prohibited content
Images not showing
- • Ensure images are uploaded (not just linked)
- • Check image size meets requirements
- • Wait for image processing to complete
Meta Business Suite
You can also view and manage your catalog directly in Meta Business Suite.
Accessing Your Catalog
- 1. Go to business.facebook.com
- 2. Select your Business Portfolio
- 3. Navigate to Commerce → Catalogs
- 4. Select your WhatsApp catalog
Note: Editing products directly in Meta Business Suite may be overwritten by Harvenci sync. Make changes in Harvenci instead.