Agent Capabilities
A detailed look at what your AI agents can do to help customers and drive sales.
Natural Conversations
Agents engage in human-like conversations, understanding context and maintaining conversation history.
Features
- • Context awareness: Remembers what was discussed earlier in the conversation
- • Follow-up handling: Understands "that one", "the red one", "it" references
- • Conversation summarization: Compresses long conversations to maintain context
- • Natural responses: Avoids robotic, templated replies
Example Conversation
Customer: "Do you have any running shoes?"
Agent: Shows running shoe options
Customer: "What about in blue?"
Agent: Filters to blue running shoes (understands context)
Customer: "How much is the Nike one?"
Agent: Shows price for the blue Nike running shoe
Semantic Product Search
Agents search your catalog by meaning, not just keywords. Customers can describe what they want naturally.
How It Works
- • Product descriptions are converted to semantic embeddings
- • Customer queries are matched against embeddings
- • Finds products by meaning, not just exact keywords
- • Understands synonyms and related concepts
Search Examples
Cart & Checkout
Agents help customers build their cart and complete checkout directly in WhatsApp.
Shopping Flow
- 1.Customer browses and selects products through conversation
- 2.Agent adds items to a cart and confirms selections
- 3.Customer reviews cart summary
- 4.Agent initiates WhatsApp checkout flow
- 5.Customer selects pickup time and completes payment
- 6.Order is created and customer receives confirmation
Cart Features
- • Add, remove, and update quantities
- • Product variant selection (size, color)
- • Cart summary with totals
- • Inventory checks before checkout
Multi-Language Support
Agents automatically detect and respond in the customer's language.
How It Works
- • Auto-detection: Language is detected from the customer's message
- • Persistent preference: Once detected, the agent continues in that language
- • Product names: Product names stay in their original language (unless translated in catalog)
- • Seamless switching: Customer can switch languages mid-conversation
Supported: English, Spanish, French, Portuguese, German, Italian, and 50+ other languages. The agent responds naturally in whatever language the customer uses.
Voice Messages
Agents can understand voice messages and respond with voice when appropriate.
Voice Features
- • Speech-to-Text: Transcribes voice messages to understand customer requests
- • Text-to-Speech: Can respond with voice messages for a more personal touch
- • Language detection: Works with voice messages in any supported language
Image Understanding
Agents can analyze images customers send to understand what they're looking for.
Use Cases
- • Customer sends a photo: "Do you have something like this?"
- • Customer sends a screenshot of a product they saw elsewhere
- • Customer shows a color or style they like
- • Identifying product issues for support
FAQ Handling
Agents answer frequently asked questions using your knowledge base.
What Agents Can Answer
- • Shipping times and costs
- • Return and refund policies
- • Store hours and location
- • Payment methods accepted
- • Product care instructions
- • Any topic covered in your knowledge base
Order Status
Customers can check their order status by asking the agent.
Example
Customer: "Where's my order?"
Agent: "I found your order #1234. It's currently being prepared and will be ready for pickup at 3:00 PM today. I'll message you when it's ready!"
Current Limitations
While agents are powerful, there are some things they can't do:
- • Order modifications: Can't change orders after they're placed (requires merchant action)
- • Refund processing: Can explain policy but can't process refunds
- • Complex negotiations: Doesn't haggle or offer custom discounts
- • Human escalation: Can hand off to support, but merchant-only actions still require human follow-through